Privacy Policy

Privacy Policy

Your Privacy Matters

Effective Date: 21st Jan 2026

At Level Africa, protecting your personal information is fundamental to the trust you place in us.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

We may collect:

Personal Information

  • Full name
  • Date of birth
  • National ID or passport information
  • Contact details
  • Residential address

Financial Information

  • Bank account information
  • Mobile money details
  • Investment preferences
  • Transaction history

Technical Information

  • Device information
  • Browser type
  • IP address
  • Cookies
  • Usage analytics

How We Use Your Information

We use your information to:

  • Create and manage your account
  • Verify your identity
  • Process investments
  • Meet regulatory obligations
  • Improve our services
  • Prevent fraud
  • Communicate important updates
  • Provide customer support

Legal Basis for Processing

We process personal information where necessary to:

  • Perform contractual obligations
  • Comply with legal requirements
  • Protect legitimate interests
  • Obtain your consent where required

Identity Verification

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may request identity verification before allowing certain transactions.

Information Sharing

We may share information with:

  • Licensed financial institutions
  • Custodians
  • Payment providers
  • Regulators
  • Government authorities where legally required
  • Technology service providers supporting our operations

We do not sell your personal information.

Data Security

We employ appropriate technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain information only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Prevent fraud

Retention periods may vary depending on applicable regulations.

Cookies

We use cookies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website performance
  • Enhance security

You may manage cookie preferences through your browser settings.

Your Rights

Depending on applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete certain information
  • Restrict processing
  • Object to processing
  • Receive a copy of your personal data
  • Withdraw consent where processing relies on consent

Requests may be subject to regulatory obligations requiring us to retain certain records.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link or contacting us directly.

Important account and regulatory communications will continue where required.

International Transfers

Where information is processed outside Uganda, we implement appropriate safeguards to protect your personal information.

Children's Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Level Africa

Email: support@level.africa

Phone: +256 765 972769

Address: 73A Bunyonyi Drive, Kampala, Uganda